REFUND POLICY

At OPTIMA CHIROPRACTIC, we are committed to providing the highest quality services to our clients. If you are not satisfied with our services, we want to ensure your concerns are addressed in a fair and transparent manner. Please read our refund policy below.

1. Refund Eligibility

Refunds will only be considered under the following circumstances:

  • Overpayment: If you have been accidentally charged more than the agreed amount, you may be eligible for a refund of the excess payment.

  • Service Cancellation: If you cancel an appointment within the required time frame (typically [Insert time, e.g., 24 or 48 hours] before the appointment), we will issue a refund.

  • Service Quality Issues: If you are dissatisfied with the quality of the service received, we will investigate the issue and, if necessary, provide a full or partial refund at our discretion.

2. Non-Refundable Items

Certain services or products are non-refundable, including:

  • Non-refundable booking fees (if applicable).

  • Services that have been rendered, unless there was an error in the service delivery or quality.

3. How to Request a Refund

You must provide:

  • Your name and contact information.

  • A description of the issue that caused the refund request.

  • Documentation or proof of payment (if applicable).

4. Processing Refunds

Refund requests will be processed within [Insert processing time, e.g., 5-10 business days] once all necessary information has been provided. Refunds will be credited back to the original payment method unless otherwise specified.

5. Late Cancellations and No-Shows

If you fail to cancel an appointment within the required time frame or do not show up for your scheduled appointment, we reserve the right to charge a cancellation fee. This fee may not be refundable.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. When we do, the "Effective Date" will be updated at the top of the page. Please review this policy periodically to stay informed about any changes.

7. Contact Us

If you have any questions or concerns regarding our refund policy or the status of your request, please reach out to us.